The order process for custom apparel can sometimes seem daunting. We pride ourselves in making it as seamless as possible. Heres a quick rundown of what to expect when placing an order.

Step 1: The process starts when you fill out the quote form (or when you give us a call/email).

Step 2: Once we have all the order info and artwork, we will create a quote and digital proof. We like to create the proof while we're working on the quote in order to expediate the process. We will email both of these over to you when ready.

Step 3: Once the digital proofs are approved, we send the order to production. Our standard turnaround time for custom apparel is around 2 weeks. We aim to get everything out the door sooner than that but with certain orders or decoration methods times may vary.

Step 4: Production is completed and you are notified that your order is either ready for pickup or that it has shipped!  

Our goal is for clients to be able to move through the pre production process as quickly as possible. We know your busy! We want to make sure your merch is perfect, but we also want to ensure that you'e not inundated with countless emails. 

The easiest way to get a quote on your custom print job is to fill out one of the corresponding quote forms on the website. We will then reach out and get any more info we need or if you've sent everything, we can already begin the process and send a quote and proof to you!

If you prefer talking to a real human you can still email, call or even schedule a Zoom. Some folks like doing it the old fashioned way and that is fine with us! We actually prefer it that way too. Just reach out during business hours and we will help you figure out what you need. The only thing we can't do is take a fax because we never quite made friends with those machines.

Generally, we prefer high quality vector files sized at the final production specs. If you need a a 4' x 2' banner, send the file sized at 48" x 24". Convert all text to paths and ensure the resolution is AT LEAST 150 DPI. 300 DPI is preferred.

As with everything we do, we are here to partner with you and provide value anywhere we can. If you are having trouble with your files; dont stress! Just call or email Orders@hilltopink.com and we will make sure you get taken care of. 

By submitting artwork for your order, you are acknowledging that you are the owner of the artwork and give explicit permission to Hilltop Ink to use the artwork for the production of your order.

Turnaround times depend on which product you're ordering. Since we offer a wide array of products, it's impossible to have a universal turnaround time. However, the vast majority of the custom products we offer are produced and ready for pickup/shipment in two weeks. Every quote/invoice from us will have an estimated in hands date at the bottom for your reference!

Sometimes things sneak up on us and two weeks is too long. If thats the case for you, reach out to us directly and lets see if we can squeeze it in!

We pride ourselves in hitting deadlines and can honestly say that there has never been a firm in hands date for an event that we have missed!

Email Orders@hilltopink.comif you have any specific questions about production times or rush orders. 

Hilltop Ink Merch is a way for us to be creative! We spend all day creating items and products for other businesses and entities. This is our way of having a little fun too!

We will periodically have apparel for sale the we design in house, most of which being faith based. Admittedly, we're passionate about a few things as it relates to any Scripturally inspired design. 

We believe that designs inspired by Scripture are a powerful tool to start conversations about Jesus or even introduce someone to Him. For that reason, we believe that they should always remain affordable. Every design that we produce and sell will ALWAYS be sold at a reasonable price (that means no $60 tees or $80 sweatshirts) and we will ALWAYS donate at least a half of the proceeds to faith based organizations or local non profits. We are completely transparent with the amount of profit that we donate from each item. The amount varies from 50-100% and you can find that info in the product description. 

We're passionate about a lot! First and foremost, we're passionate about serving Jesus Christ and glorifying God with everything we do.

We're also passionate about our community. We want to see the lowcountry and entire state of South Carolina prosper! For these reasons, we aim to donate 10% of our profits to faith based organizations, churches, and other non-profits in South Carolina every year. 

Lastly, we're passionate about providing our clients and partners with the items they need, for a fair price, with a commitment to providing value far beyond just handing over a box of t shirts. Hilltop Ink exists to reduce friction points and reimagine the way custom apparel and tangible marketing items should be done.

We do not accept returns for custom decorated goods. Artwork sizing, colors and placement are approved before production to ensure you know what you will be receiving. We also have many quality control checks in place to ensure that the final product you receive is of the highest quality possible. 

With that being said, our goal is to ensure your experience with us is amazing. We want partners, not customers. So if you have any issues at all with your custom decorated goods, do not hesitate to call 843-562-6687 or email Orders@hilltopink.com and we will do everything in our power to resolve the issue!

We do accept returns for our retail items as long as they are in original condition. We understand that sometimes that shirt you ordered just doesn't fit like you thought it would. Email Orders@hilltopink.com with your order number to start the return process. 

We offer a wide variety of decoration methods including, Screen Printing, Direct to film (DTF) Transfers, embroidery, Leather Patch Hats, Signage, Promotional Products and Business printing services.

Feel free to check out the links to each one that has a plethora of information on each topic!